Delivery Term

Here you’ll find information about our Delivery Terms:

DELIVERY

We deliver orders over €49 free of charge with all other delivery methods

For orders under €49, delivery costs of €5.90 (Posti) are added. The postage is automatically charged for orders with a total amount of less than €49.

For an order not picked up or a refusal to receive the order, we will charge the shipping costs of the order and €2.95 in addition.

If you don’t pick up your package from the post office, it will automatically be returned to us. Failure to pick up the package without a separate notification is not enough to cancel the transaction. If you want the products to be sent to you again, you must place a new order.

DELIVERY METHODS AND PRICES

Posti is Finland’s leading transport service with its extensive network of over 1,500 service points. As a customer, you can choose delivery either to Posti’s pick-up point or to a parcel machine. You will receive a text message notification when the package is ready for collection.

On weekdays, Orders before 15:00 will be delivered the same day. Orders are expected to arrive within 1-3 business days (Helsinki and surrounding areas) or within 2-5 business days (the rest of Finland). After 15:00 or at the weekend or on holidays, the next orders will be sent on the next business day.

We are not responsible for Posti’s own transport delays. 

By filling in your mobile phone number and email in the order information, you will receive an arrival notification when your package can be picked up at the Posti’s pick-up point nearest your home.

Please note that Posti stores shipments at the pick-up point for only 7 days, after which the packages are returned to the sender. 

MAIL PACKAGE

Delivery to the nearest Posti’s pick-up point. For orders under €49, the postage is €5.90. There are no postage costs for orders over €49. 

POSTAL PARCEL AUTOMATION

Posti’s parcel machine is an easy, comfortable, fast way to receive parcels and 100% weatherproof.

For orders under €49, the postage is €5.90. There are no postage costs for orders over €49. 

ORDER ABROAD

If you want to order products elsewhere than in Finland, please choose your country at the shipping information. If delivery is not possible to the destination country you have chosen, please contact our customer service at asiakaspalvelu@metsu.fi